Assistant Restaurant Manager

Buffalo Wild Wings is hiring for Assistant Restaurant Manager

The role of the Assistant Restaurant Manager is to support the General Manager in managing all aspects of the restaurant's operations. Responsibilities include training, supervising, and guiding both Team Members and management to achieve optimal shift performance and customer contentment.

Core Job Functions and Responsibilities

Team Responsibilities:

• Arranges follow-up interviews and plans for new employee onboarding sessions.
• Facilitates the onboarding process for new team members, which involves conducting orientations and handling relevant documentation.
• Adds fresh team members to both Aloha and CTUIT platforms.
• Guarantees that every team member finishes the orientation process successfully.
• Creates training timetables for incoming Team Members and distributes them during orientation.
• Training schedules are exclusively arranged with certified Wing Certified Trainers (WCTs).
• Makes sure that all training documentation is filled out and stored by the end of the sixth day.
• Maintains regular communication regarding training procedures and verifies the fulfillment of documentation requirements.
• Hosts post-shift training sessions with Work Conditioning Therapy (WCT) staff and trainees.
• Position validation forms are finalized by the sixth day, unless an extension is necessary.
• Position validations are solely carried out by individuals holding the roles of Training Manager or General Manager.
• Establishs and upholds a team of Wing Certified Trainers (WCTs) to oversee training in every area of the restaurant.
• Ensures each restaurant section has a minimum of two working communication tablets.
• Maintains up-to-date WCT assessment documents and keeps them organized in the designated office file.
• Holds scheduled WCT gatherings on a monthly basis.
• Conducts performance appraisals twice a year.
• Manages the implementation of fresh menu offerings.
• Provides ServSafe training sessions for all WCT employees.

Front of House (FOH) Support Responsibilities:

• Adheres to the established operational guidelines for tipped employees within the organization.
• Coordinates the commencement and conclusion tasks for employees who earn tips.
• It is mandated that servers and bartenders switch to the Front of House Support minimum wage pay rate if they engage in non-tipped duties exceeding 10 minutes per hour, resulting in them clocking out of their tipped wages.

Guest Responsibilities:

• Oversees customer grievances and critical notifications.
• Addresses guest concerns promptly within two days and forwards Guest Comment forms to the Regional Manager (RM) for review.
• Utilizes techniques to effectively engage with guests in order to guarantee their contentment.

Quality Operations:

• Conducts a comprehensive Quality, Service, and Cleanliness (QSC) assessment once every quarter.
• Handles all ordering activities not related to McLane.
• Maintains compliance with high-quality operational standards.

Sales and Profits:

• Inputs all billing information into the CTUIT system, with the majority being processed automatically.
• Responsible for overseeing accounts payable functions within CTUIT.
• Implements operational tactics to increase revenue and enhance profitability.

Communication:

• Sustains efficient communication among team members and with supervisors.

Direct Responsibilities:

• Guarantees the flawless execution of the training procedure on each occasion.
• Trains individuals to become certified experts in wing development.

Note:Please note that the responsibilities of this role are subject to modification by the organization or the General Manager. The purpose of this job outline is to highlight basic duties and is not exhaustive.

Physical Demands:

• Sits, stands, bends, lifts, and shifts periodically throughout the workday.
• If tasks become too physically demanding, it is important to inform either the General Manager or the Human Resources department.