Shift Manager

Description:

As a Shift Manager at Buffalo Wild Wings, your primary responsibility is to oversee daily restaurant operations, ensuring smooth service, team efficiency, and guest satisfaction. You will lead by example, maintaining a high-energy environment while upholding company standards and delivering an exceptional dining experience.

Core Job Functions and Responsibilities

Leadership & Team Management:

• Supervise front-of-house and back-of-house staff, ensuring teamwork and efficiency.
• Train and mentor team members to maintain high service and operational standards.
• Manage shift schedules, assign duties, and oversee employee performance.
• Handle conflicts and resolve team issues to promote a positive work environment.

Operational Responsibilities:

• Ensure the restaurant operates smoothly during assigned shifts.
• Oversee food quality, presentation, and compliance with safety regulations.
• Monitor and maintain cleanliness, organization, and stock levels.
• Assist in inventory control and communicate stock needs to management.

Guest Experience:

• Engage with guests to ensure satisfaction and address any concerns promptly.
• Handle guest complaints professionally, offering resolutions that align with company policies.
• Encourage team members to provide outstanding customer service and a welcoming atmosphere.

Sales & Financial Accountability:

• Support revenue growth through upselling and promoting specials.
• Monitor sales performance and implement strategies to enhance profitability.
• Follow proper cash handling procedures and ensure transaction accuracy.

Communication & Coordination:

• Collaborate with the kitchen and bar staff to maintain seamless operations.
• Relay guest feedback and operational concerns to senior management.
• Ensure compliance with company policies and local health regulations.

Physical Demands:

• Frequent standing, walking, and lifting during shifts.
• Ability to lift up to 30 lbs as required.
• Seek assistance from management or HR for any physical limitations.

Note: Job duties and responsibilities are subject to change at the discretion of the company or General Manager.